EDUCATION AND EXPERIENCE REQUIREMENTS:
• High school diploma minimum.
• 3 years experience in a call center or customer service environment, preferably with a homebuilder.
• Must be computer literate and possess strong Word, Excel skills and have the ability to learn customer service
software applications.
• Must possess strong organizational skills.
• Minimum 50 WPM. Must be accurate for data entry.
• Must possess excellent written and oral communication and interpersonal skills.
• Must be bilingual in English and Spanish.
• Must possess professional and friendly attitude to represent company in a positive manner and be able to
develop a rapport with customers over the phone.
PHYSICAL REQUIREMENTS:
This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing 25 pounds or less. Finger dexterity required to operate a computer keyboard, calculator and telephone equipment.
ADDITIONAL REQUIREMENTS:Ability to:
• Maintain regular attendance and punctuality relative to daily work schedule is required
• Understand and follow work rules and procedures
• Accept constructive feedback
• Team Player