As a Service Team Manager you will lead, develop, support and motive clinicians who deliver mental health support across our remote Counsellor / Psychotherapist teams. You will be supporting the culture of continuous improvement by reviewing demand, understanding customer’s needs and delivering process improvements. Service Team Manager duties will involve but not limited to:
· Supporting the culture of continuous improvement by reviewing demand, understanding customer’s needs and delivering process improvements.
· Identify and collate information to provide feedback for each team member through data which is available and seek out feedback from other areas.
· Support continuous improvement within the operational areas ensuring delivery of actions.
· Undertake proactive capability management to identify potential and set improvement plans.
· Identify training needs of employees and deliver detailed personal development plans through solution driven discussions.
· Mentor staff in new process or system development, delivering ad hoc 121 training thereby ensuring thorough understanding of best practice.
· Maximise available resources through robust management of punctuality and absence, ensuring a consistent approach across the business unit.
· Contribute to the ongoing management of Healthcare delivery initiatives ensuring consistency of related deliverables.
· Respond to and deal with escalated internal and external customer queries and complaints, maximising the opportunities to create high levels of customer satisfaction.