Shopify Lending lets entrepreneurs keep building when capital is tight. Recovery is where we protect that model and keep risk, experience, and economics in balance.
This role analyzes the performance of the recovery system for Lending and surfaces insights that will power improvements for both merchants and Shopify. This analyst will detect risk, engage with merchants, structure payment plans, and measure performance across the funnel.
You’ll pick apart the recovery “machine”: business rules, workflows, data models, and dashboards. You’ll partner with Trust, Finance, Product, Engineering, Data and Operations to decide what “good” looks like, instrument it, and then iterate until the system is simple, scalable, and effective.
If you like taking an ambiguous process, mapping it end‑to‑end, wiring it into data, and then using that data to rewrite the rules, this is the job.