• Identify, analyze, and support automation opportunities across People & Culture processes and services.
• Partner with stakeholders to document business requirements, map workflows, and recommend scalable process improvements.
• Supports configuration, testing, implementation, and ongoing optimization of workflow automation solutions and digital tools.
• Assist in managing automation backlogs, enhancement requests, and delivery priorities across multiple initiatives.
• Participate in agile delivery activities including sprint planning, backlog refinement, testing, and continuous improvement efforts.
• Collaborate with technical and functional teams to support integrations and workflow solutions across platforms such as ServiceNow, Workday, and Microsoft 365.
• Monitor operational metrics and process performance to identify trends, bottlenecks, and optimization opportunities.
• Support troubleshooting, issue resolution, and root cause analysis for workflow and automation-related challenges.
• Develop and maintain process documentation, knowledge articles, and standard operating procedures.
• Help drive adoption of current and new digital capabilities through training, communication, and change management support.
• Ensure solutions align with enterprise governance, compliance, security, and operational standards.