Main Duties & Responsibilities
• Manage and supervise all members of the daytime cleaning team, which may include Porters, window cleaners, and other specialist cleaning staff, ensuring cohesive teamwork and consistent service standards across all roles.
• Supervise and lead the cleaning team to ensure daily tasks are completed on time and to the required standard.
• Allocate work across the team and adjust cover to meet service needs (including managing holiday allocation).
• Maintain high standards of presentation and service delivery appropriate for a corporate office environment.
• Monitor and control periodic task schedules to ensure completion and quality standards are met.
• Complete quality checks on periodic and specialist works once completed and address any issues promptly.
• Oversee the safe use of cleaning machinery by the team, ensuring correct procedures are followed.
• Provide training and guidance to team members, including new starters, refreshers, and taskspecific training as required.
• Maintain accurate paperwork, audits, and site records.
• Manage the team’s Time & Attendance (T&A) system entries and ensure accuracy.
• Complete and submit staff payroll information in line with internal processes and deadlines.
• Conduct team briefings and ensure clear communication across shifts.
• Report to Supervisor and liaise with the Line Manager on operational updates, escalations, and after-event clean-ups where required.
• Take accountability for team performance, standards, and behaviours.
• Promote and enforce Health & Safety compliance across the team.