· Work Order Review & Qualification Review all incoming work orders to determine dispatch eligibility based on lease responsibility, warranty coverage, business programs, and urgency.
· Vendor Dispatch & Coordination Dispatch, confirming scope of work, timelines (ETA), and follow-through to ensure timely service delivery.
· Work Order Management Own and manage work orders from creation through completion for assigned categories, ensuring accuracy, documentation, and process compliance.
· Prioritization & Execution Effectively prioritize workload based on urgency and business impact to drive timely resolution and minimize operational disruption.
· Communication & Updates Provide clear, consistent updates on status, delays, and escalations to internal teams and field partners.
· Monitoring & Resolution Monitor open work order queues, proactively follow up, and drive work orders to completion within service expectations.
· Problem Solving Identify issues, assess impact, and take appropriate action to resolve or escalate as needed.