Genius Agency AI is looking for a detail-oriented and organized Mechanic Shop Admin to join our team. In this role, you will be responsible for managing the administrative functions of our automotive repair shop, including handling customer inquiries, scheduling appointments, maintaining records, and supporting the shop’s day-to-day operations. This position requires excellent communication skills and a customer-focused approach.
Responsibilities
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Manage the front desk operations, greeting customers and assisting with their inquiries.
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Schedule appointments for vehicle repairs and maintenance, ensuring efficient use of shop resources.
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Maintain accurate records of customer interactions, service requests, and repair activities.
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Assist in processing invoices and payments, ensuring timely and accurate billing.
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Handle phone calls, emails, and online inquiries from customers in a professional manner.
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Coordinate with technicians to keep track of service progress and provide updates to customers.
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Ensure the shop is well organized and that all necessary supplies are stocked.
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Assist in preparing reports and documentation as required.
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Maintain a clean and welcoming environment for customers and staff.
Requirements
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Prior experience in an administrative role, preferably in an automotive repair shop.
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Strong organizational and time management skills.
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Excellent communication and interpersonal abilities.
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Proficiency in using scheduling and invoicing software.
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Ability to multitask and work effectively in a fast-paced environment.
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Attention to detail and accuracy in record-keeping.
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Customer service-oriented mindset.
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Basic understanding of automotive terminology and repair processes is a plus.
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Proficient in Microsoft Office Suite or similar software.
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High school diploma or equivalent; additional certifications in administration or a related field is a plus.