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Zoox

Manager, Fleet Operations Training

LocationFoster City, CA
Work modehybrid
Typefull-time
DepartmentFleet Operations, Fleet Operations Program Management
Company size1,001–5,000 people
First seen2w ago
Last seen15h ago
About the company
Zoox is building the world’s first purpose-built autonomous robotaxi. Fleet Operations keeps that fleet available, utilized, and safe, from 24/7 remote assistance and rider support to maintenance, repair, and on-road operations.
About the role
We are hiring a Manager, Fleet Operations Training to own training for the full Fleet Operations workforce. This is not a corporate L&D role focused on leadership workshops. It is an operational training leadership job: you will run the function that certifies Crew to perform safety-critical work and keeps them current as the product, processes, and geographic footprint scale.
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The scope spans two training surfaces that must run to the same bar:
Remote operations: This looks and feels like a high-stakes contact center: nested coaching, certification before live work, quality-driven upskilling, and trainer-to-learner ratios that have to hold as hiring ramps.
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Ground operations: All the on-the-ground work that it takes to operate our fleet, along with the training programs to enable our R&D Operations. This includes blended e-learning and hands-on and vehicle-in-the-loop training, with dedicated training vehicles and site infrastructure.
You will lead a distributed organization of training program managers, instructional designers, training supervisors, trainers, and coordinators, and own the systems our training operations depend on.
In this role, you will:
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Set the Fleet Operations training strategy and roadmap so hiring plans, new-market launches, and vehicle/software milestones have certified people on time without compromising safety.
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Own program quality end to end: curriculum standards, assessment and certification bars, learner-reaction and performance metrics, pass-rate monitoring, and a recurring upskilling/quality calendar tied to operational error, quality programs, and safety signals (including incident-procedure and safety-program retraining).
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Scale train-the-trainer and audit delivery across current and new sites so remote operations centers and ground operations train to a single standard, with local nuance captured back into the global curriculum.
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Partner with Contingent Workforce, Workforce Management, Operations Teams, Operational Safety, Process, People/L&D, and BizApps to keep training capacity, facilities, vehicles, and content ahead of headcount.
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Run the learning platform as an operational system (Docebo, with SCORM/e-learning authoring and workforce-system integrations). Own auto-enrollment, learning plans, certification-to-mission-type mapping used by scheduling, limited-admin enablement, and training analytics.
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Hire, coach, and organize a team of training PMs and people leaders. Clarify reporting lines between city/ops structures and the training function. Advocate for training capacity, trainer ratios, and training assets as the org scales.
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Stand up training infrastructure for new sites (classrooms, courses, dedicated training vehicles, etc.) and push simulation/virtual environments where they reduce cost, risk, and time to competency while maintaining quality.
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Report training health to Fleet Operations leadership: capacity, time-to-competency, certification status, quality, and launch risk.
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Travel to operational sites (about 20%) to audit delivery, support launches, and stay close to the work.
Qualifications
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10+ years in operational training, enablement, or learning for a large operations workforce, including 3+ years leading trainers, instructional staff, or training PMs (manager of people, not only IC program management).
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Bachelor’s degree in a relevant field, or equivalent practical experience.
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Proven ownership of training for either (a) a large remote / contact-center / 24/7 operations workforce, or (b) a technical ground workforce such as maintenance and repair, field service, aviation MRO, or vehicle operations; experience spanning both is a bonus.
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Experience building blended programs: e-learning, live facilitation, on-the-job, and train-the-trainer at multiple sites.
Hands-on LMS administration at scale (Docebo or comparable: Cornerstone, Workday Learning, SuccessFactors, etc.), including reporting, auto-enrollment, and certification tracking.
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Track record matching training capacity to hiring and launch plans; comfortable with resource contention (vehicles, facilities, trainer ratios).
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Ability to work in a safety-critical, regulated, fast-changing environment and to translate procedure/product changes into training without dropping live operations.
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Excellent written and verbal communication; proven influence with senior operators, safety, workforce, and technical partners in a matrixed organization.
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Willingness to travel approximately 10-20%.
Bonus Qualifications
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CPTM, ATD/CPLP, PMP, or similar training or program-management certification
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Autonomous vehicle, robotics, aviation, or other safety-critical operations experience
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Instructional design and SCORM / Rise 360 (or similar) authoring
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Quality assurance, nested monitoring, or contact-center workforce-management partnership
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Simulation-based training
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Experience with contingent workforce/staffing partners
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Comfort with Google Workspace, Slack, and BI/Looker-style training analytics
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