• Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
• Monitor and enforce compliance of case staff while promoting a positive work environment
• Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
• Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
• Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
• Establish, enable, and execute additional processes for auditing performance
• Review metrics to proactively identify areas of improvement for case staff
• Facilitate case staff training with internal Learning and Development Team
• Guide case staff to negotiate claims proactively and aggressively to settlement
• Contribute to team strategic initiatives and help build shared standards and processes
• Communicate firm goals and vision to staff
• Onboard new hires and facilitate shadowing with other litigation staff members
• Build relationships with case staff and attorneys in each region