ABOUT THE TECHNOLOGY TEAM
The Technology Team enables the organization to deliver its mission at scale by providing the platforms, systems, infrastructure, and support that power volunteer engagement and day-to-day operations. The team oversees a broad portfolio of technologies, including the organization’s public website and digital platforms, Salesforce CRM and reporting systems, network and cloud infrastructure, cybersecurity, communications tools, financial and operational systems, and end-user support.
With a strong focus on service excellence, innovation, reliability, and data integrity, the team partners across all departments to improve workflows, strengthen reporting and engagement, safeguard organizational data, and deliver seamless digital experiences for volunteers, corporate partners, staff, and other stakeholders.
ABOUT THE DIRECTOR OF TECHNOLOGY
The Director of Technology leads all aspects of technology at New York Cares, including IT infrastructure, web development, digital product management, cybersecurity, and CRM/database systems. This role sets and executes the organization’s technology strategy, ensuring systems are aligned with program, marketing, and development goals.
The Director owns the roadmap across core platforms, with a focus on Salesforce (CRM) and the volunteer-facing website, driving a seamless, user-centered digital experience grounded in strong UX/UI principles. This role also ensures effective integration across systems to support data integrity, reporting, and engagement.
Reporting to the Chief Finance & Operations Officer, the Director manages a small technology team and external partners, and collaborates closely with senior leadership and cross-functional teams to deliver scalable, reliable, and impactful technology solutions.