East Bank Club is a dynamic and innovative wellness/fitness company committed to delivering exceptional service and value to our members. We are seeking a highly motivated and organized individual to join our team as a Member Accounts Representative. This role offers an excellent opportunity for personal and professional growth, competitive compensation, and a supportive work environment.
About the role
As a Member Accounts Representative, you will be responsible for delivering excellent customer service, maintaining accurate and up-to-date records, and providing administrative support as needed. This multifaceted role requires a versatile and detail-oriented individual with strong communication and organizational skills.
Benefits
Pay rate: $20.00 per hour. This is considered an entry level position.
Key Responsibilities:
Customer Service:
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Respond to member inquiries via phone, email, or chat in a professional and friendly manner.
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Provide account information to members.
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Assist members with billing questions and resolution.
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Resolve member complaints and issues to ensure a positive customer experience.
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Maintain a thorough understanding of company processes, policies, and procedures.
Data Entry:
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Accurately enter and update New Membership information, auto-pay enrollment, adjustments, and billing transactions in the company database.
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Verify, organize, scan and file paperwork, ensuring data integrity and confidentiality.
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Generate reports and compile data for analysis as required.
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Continuously review and correct data discrepancies to maintain database accuracy.
Administrative Support:
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Provide general administrative support, including filing, document management, and scanning.
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Maintain organized records of customer interactions, notes and transactions.
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Collaborate with team members to enhance workflow efficiency.
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Perform other duties and responsibilities as assigned.
Requirements
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High school diploma or equivalent required.
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Previous customer service and data entry experience is preferred.
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Basic knowledge of accounting principles is a plus.
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Excellent communication skills, both written and verbal.
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Strong attention to detail and data accuracy.
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Proficiency in using computer software and data entry applications.
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Ability to multitask and prioritize tasks effectively.
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Strong organizational and time management skills.
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A customer-centric and problem-solving attitude.
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Basic understanding of accounting concepts.
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Ability to work independently and as part of a team.
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A positive and proactive attitude.
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Strong work ethic and a commitment to meeting deadlines.
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Reliable and dependable.
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Adaptability and willingness to learn and grow in the role.
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Proficiency in Microsoft Office Suite, especially Excel.
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Familiarity with accounting software (e.g., QuickBooks) is a plus.
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Experience with CRM or customer service software is an advantage.
Benefits
Time Off & Retirement
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Paid Time Off
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401(k) with company match up to 3%
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Value Sharing (Profit sharing)
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Holiday Bonus
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Paid Parental Leave
Health & Wellness:
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Comprehensive health, vision, and dental insurance
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HSA and FSA enrollment options
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Short- & Long-Term Disability options
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Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
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Long-Term Care options: Coverage up to 50% of annual income
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Accident and Critical Illness Insurance
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EAP (Employee Assistance Program)
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Pet Insurance through MetLife
Employee Perks:
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Free workout privileges
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Employee discounts in the Pro Shop, Spa & Salon services and in the Market
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Parking and transit benefits (pre-tax deduction)
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Access to Tickets at Work discounts
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Tuition reimbursement
Legal
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.