Director of Customer Success Content
Genesys is looking for a Director of Customer Success Content to bring greater visibility to the innovation, expertise and value delivered through Customer Success, Professional Services and Orchestrators and to build the content and marketing engine that supports those teams.
This is a senior individual-contributor role for an exceptional content creator, someone who can move fluidly across blogs, web copy, executive and analyst presentations, and branded slides, and who is equally comfortable writing CS/PS web copy as building the deck that pitches CS value to Sales or feeds the Gartner Magic Quadrant submission. The ideal candidate is a master at taking raw input from subject matter experts and leaders across the business and turning it into polished, on-brand, exec-, analyst- and customer-ready content, fast, and without losing nuance or accuracy.
The core of this role is content and marketing support for Customer Success, Professional Services and Orchestrators, translating priority programs, innovations and expertise into content for customers, the field and the market, and building the tools (catalogs, pitch decks, web pages, presentations) that help those teams tell their story consistently.
This role will also support creating compelling customer testimonials and customer success stories about how Genesys customers are transforming their businesses and to bring greater visibility to the innovation, expertise and value delivered through Customer Success, Professional Services and Orchestrators.
This is a highly collaborative, hands-on role for a strong content producer who can turn complex, technical or fragmented input into compelling content across formats and audiences, creating content that is meaningfully better than anything the services marketing function has produced before.