• Manage Microsoft Configuration Manager (MCM), including software deployment, patch management, compliance baselines, and system health monitoring to ensure secure and reliable workstation and server operations.
• Provide Tier 3 support as the escalation point for complex technical issues across Windows systems, resolving advanced incidents, performing root-cause analysis, and supporting mission‑critical DCGS operations with minimal downtime.
• Administer DHCP services, including scope management, reservations, failover configurations, and IP address allocation to maintain stable and efficient network operations across multiple mission systems.
• Support mission systems by ensuring availability and performance of systems supporting Distributed Common Ground System (DCGS) operations, including monitoring, troubleshooting, and rapid response to mission‑impacting events.
• Perform system monitoring and maintenance, including routine health checks, log reviews, performance tuning, and preventative maintenance to ensure high system reliability.
• Document technical procedures by creating and maintaining system documentation, configuration standards, troubleshooting guides, and change‑control records.