▪ Elevating client experience through targeted training programs and Quality Assurance scheme, ensuring CCAs and Sr.CCAs can address queries, handle cases and drive a differentiated Customer Care experience.
▪ Engaging and developing CCAs, collaborate with management team in supporting CCAs in their career development and enabling them to perform at their best.
▪ Identifying opportunities and providing insights into practical, easy-to-understand upskilling sessions.
▪ Developing in-depth business acumen around Customer Care operations and digital channel development across CHANEL’s divisions.
▪ An environment that advocates listening, co-creation, inclusiveness, customer-centricity and agility in designing holistic solutions.
▪ A workplace that provides you with opportunities to develop and support you to be at your best.
What you can bring to the team…
▪ Demonstrated experience delivering effective and engaging training and upskilling programs; experience in training and development.
▪ Strong business acumen and ability to identify development needs to deliver holistic training sessions.
▪ Excellent interpersonal, communication and presentation skills; ability to communicate complex ideas and make it simple and understandable.
▪ Experience assessing the impact of upskilling and training initiatives and ability to adapt training programs accordingly.
▪ Strong learning agility and a growth-mindset that enables you to adapt and embrace innovative approaches to strengthen the Customer Care services provided.
▪ Critical thinking and problem-solving skills to better understand the CCA training needs to meet ever-evolving customer demands and align with the CHANEL learning ecosystem.
▪ Team player who is able to listen and motivate teams; fosters and contributes to a positive working environment.