New business and pipeline
• Identify and pursue new business opportunities, partnerships, and strategic alliances to expand Devoted’s client base.
• Build your own lead-generation pipeline — outbound, network, events — alongside developing existing relationships.
• Run the full deal cycle: discovery, scoping with production, proposal, negotiation, and close.
• Collaborate with the production team to identify and shape opportunities that play to Devoted’s capabilities and expertise.
Account growth and retention
• Maintain client satisfaction at 8/10 or higher across your portfolio of clients
• Build and nurture strong relationships with clients at every level — operational, senior, and strategic.
• Support the Head of BD with account retention and management strategies for the largest accounts.
• Continuously assess and evaluate the effectiveness of business development strategies and initiatives, recommending improvements and adjustments as needed.
Client liaison and contract
• Be the client’s primary point of contact when production issues come up — ensuring both parties focus on finding the best solution rather than placing blame.
• Negotiate and finalize contracts and agreements with clients, partners, and vendors to ensure favorable terms and mutually beneficial relationships.
• Support legal and finance with any questions on contracts and invoicing for current accounts.
• Be an evangelist of CRM excellence: prepare weekly plans and report on current and prospective client communication.
• Prepare regular status reports including activity, closings, follow-up, and adherence to goals.
• Participate in networking events, conferences, and industry shows — represent Devoted, bring back leads and intelligence.