•Work performed is in El Paso, TX.
•Collaborate and partner with Project Manager and Field Engineer to test, validate and preconfigure devices prior to arrival onsite.
•Use technical knowledge to customize clients’ solution after an initial purchase of hardware or software.
•Function as co-lead; develop and maintain strong relationships and frequent communications with project managers and field engineers to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
•Mentoring and coaching local FE with accelerated learning thru the Install Cart program.
•Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, and technical project plans.
•Manage vendor services as needed.
•Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
•Supports engineering new product releases
•Support process improvement and lean initiatives to improve and grow install cart program.
•Expected travel minimum 20%