Convera is seeking a Customer Support Associate (preferably Polish speaker). In this role, you will deliver high-quality customer and operational support across customer service, transaction processing, and collections activities. You will be responsible for handling customer enquiries, processing transactions accurately, resolving payment and account-related issues, and supporting internal stakeholders while ensuring compliance with company policies, procedures, and regulatory requirements. The role requires strong problem-solving skills, attention to detail, and the ability to manage competing priorities while providing timely, accurate, and customer-focused solutions. You will also contribute to continuous improvement initiatives, maintain accurate records, and collaborate with cross-functional teams to deliver efficient end-to-end customer and business outcomes. This is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 11 am – 7.30 pm.