The Field Operations (FOps) team is responsible for installing, maintaining and repairing residential and small business services. The Field Services Center Manager will coach and assist staff to develop expertise in the dispatch support of installation, maintenance & repair of network infrastructure. Primary responsibilities will require a deep comprehension of how to diagnose and resolve all service issues from the central office, remote terminal or hut location to the customer’s premise equipment. Eg. Impairments to/with all connections, drop cabling, network interface units, patch panels, media cabinets, ONTs, inside wiring (fiber, ethernet , including backup powering, UPS, etc.), media gateways, modems, routers, switches, OSP Cabling, active electronics (including CWDM and DWDM applications). Candidates shall be willing to work a minimum of 40 plus hours per week, and must have the ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts.