Employee & Applicant Support
• Greet applicants, employees, leaders, and visitors to the Human Resources Department in a professional and welcoming manner.
• Handle incoming and outgoing telephone calls and appropriately route inquiries.
• Respond to general HR questions and appropriately escalate matters requiring HR leadership review.
• Screen applicants and assist with the recruitment and selection process.
• Assist candidates throughout the application, pre-employment, and onboarding processes.
• Maintain a professional, welcoming, and service-oriented HR environment.
• Type, draft, proofread, and edit written correspondence and other HR communications.
Personnel Records & Compliance
• Maintain accurate personnel files for active and terminated employees in accordance with company record-retention requirements.
• Establish and organize new employee personnel files.
• Maintain Form I-9 records and support ongoing I-9 compliance.
• Monitor applicable Affirmative Action applicant flow records and related documentation.
• File HR documentation and maintain organized electronic and physical records.
• Copy, scan, fax, and distribute documents and materials as required.
• Protect confidential employee, medical, compensation, investigation, and business information.
• Assist with periodic HR file and documentation audits.
• Support HR leadership with compliance-related documentation and reporting.
Recruitment, Pre-Employment & Onboarding
• Process employment applications and assist with applicant screening.
• Coordinate interviews and candidate communication as assigned.
• Assist with background checks and other required pre-employment processes.
• Monitor candidates throughout pre-boarding and communicate outstanding requirements.
• Prepare new-hire orientation packets and assist with orientation setup and facilitation.
• Ensure required new-hire documentation is collected and appropriately maintained.
• Coordinate with hiring managers regarding onboarding status and employee start information.
• Support new employees with HR systems, required forms, policies, and general employment questions.
HRIS & Personnel Actions
• Enter, update, and maintain employee information within Workday and other HR systems.
• Support processing of employee status changes, transfers, promotions, compensation changes, secondary assignments, and other approved personnel actions.
• Review HR documentation for completeness and accuracy before processing.
• Assist with active employee rosters, HR reports, departmental trackers, and data audits.
• Identify missing, duplicate, or inaccurate employee information and assist with corrections.
• Escalate HRIS issues and discrepancies to HR leadership when necessary.
Payroll & Administrative Support
• Provide administrative support for payroll-related processes as assigned.
• Distribute payroll-related materials when applicable and authorized.
• Prepare reports, schedules, correspondence, events, and other HR materials.
• Order and maintain Human Resources office supplies.
• Maintain the HR work area in a clean, professional, confidential, and organized manner.
• Attend mandatory meetings, training sessions, and departmental meetings.
• Complete other duties as assigned by the supervisor, including cross-training in appropriate HR functions.
Uniforms, Nametags & Employee Resources
• Arrange uniforms for employees in accordance with Company standards.
• Receive incoming uniform orders and properly place items into inventory.
• Assist with maintaining accurate uniform inventory.
• Educate employees regarding appropriate uniform care and Company expectations.
• Process employee nametag requests.
• Issue employee lockers and/or locks when applicable.
• Maintain appropriate records related to uniforms, lockers, nametags, and other employee-issued materials.
Employee Relations & Attendance Support
• Serve as an approachable first point of contact for employees seeking routine HR assistance.
• Receive employee concerns professionally and promptly escalate employee-relations matters to the HR Manager and/or Director of Human Resources.
• Assist HR leadership with preparing documentation, meeting materials, timelines, and supporting information for employee-relations matters.
• Support attendance documentation and tracking processes.
• Assist managers with accessing current HR forms, templates, policies, and procedural resources.
• Maintain professionalism, discretion, neutrality, and confidentiality when handling sensitive workplace matters.
• Ensure concerns involving harassment, discrimination, retaliation, workplace safety, accommodations, protected leave, or other potentially high-risk matters are immediately escalated to HR leadership.
Benefits & Employee Support
• Maintain employee benefit records and related documentation as assigned.
• Provide employees with general information regarding available benefit resources and enrollment processes.
• Assist employees with navigating appropriate benefits systems and resources.
• Support administrative coordination associated with leaves of absence and return-to-work processes as directed by HR leadership.
• Escalate eligibility determinations, accommodations, protected leave questions, and complex benefits matters to the appropriate HR or benefits representative.
Engagement, Events & Employee Experience
• Assist in planning and coordinating employee social events, recognition activities, celebrations, and engagement initiatives.
• Monitor employee incentive and recognition programs.
• Assist with employee engagement surveys and participation initiatives.
• Support employee appreciation programs and campus events.
• Assist with developing flyers, signage, communications, presentations, and other employee-facing HR materials.
• Support HR-led initiatives that strengthen employee engagement, recognition, communication, and workplace culture.
Safety & Workplace Standards
• Immediately report observed unsafe conditions, hazards, injuries, or safety concerns through the appropriate Company reporting process.
• Follow established safety practices and Company procedures.
• Maintain awareness of workplace safety expectations while supporting employees and leaders.
• Participate in required safety and compliance training.
• Maintain a clean and organized work environment that protects confidential employee information.