Essential Duties and Responsibilities:
· Manage the underwriting decisions on a pipeline of loans such as equity portfolio real estate loans and lines of credit, conventional, or government loans.
· Retrieve, review, distribute and discuss reports related to the Underwriting Department with staff.
· Determine success rate of meeting certain benchmarks, and update required department performance reports.
· Monitor compliance issues, including that all department members attend required meetings, and that staff are in compliance with state and federal regulations.
· Monitor quality levels to ensure adherence to standards.
· Ensure department provides a high level of customer service to internal and external customers.
· Actively participates in ongoing efforts to continually improve customer service for internal and external customers.
· Perform human resource tasks for the department such as coaching and evaluation and training needs.
· Review exception reports to ensure all tasks are completed.
· Maintain and distribute Fifth Third Bank and agency guidelines where applicable. Distribute changes to appropriate staff.
· Maintain knowledge of Fifth Third Bank policies and procedures.
· Consumer lending credit authority is commensurate with consumer lending authority guidelines and business needs.
· Other duties as assigned.