In this role, you will be responsible for ensuring our largest, most strategic accounts have a world-class experience on the AcuityMD platform. These customers represent the most complex organizations, technology portfolios, and technical requirements. They also represent the greatest opportunity for our company to have a positive impact on their businesses and on the world, as they bring diverse and impactful medical technology to the patients in need.
The customers that the Program Manager will be responsible for are often in a constant state of implementation, as they deepen their initial adoption of and repeatedly expand their use of AcuityMD to more and more of their business units. You will partner closely with sales executives, solutions engineers, customer success managers in the Enterprise and Strategic segments to ensure a cohesive experience for these critical customers.
The Professional Services team is part of a tightly integrated commercial organization that is responsible for the end-to-end customer experience from initial sale and implementation through ongoing application support, success, and expansion.
We provide a frictionless project experience, which is an essential part of ensuring AcuityMD customers are thoroughly supported throughout their journey with us. We strive to turn our customers into true partners and “raving fans.” We focus on making our customers successful, and they will ensure that we are successful.