Unibody Autotech Collision Repair Center is seeking an experienced and customer-focused Collision Repair Estimator to join our team. This role is critical in delivering accurate repair estimates, communicating with customers and insurance partners, and ensuring a smooth repair process from start to finish.
Key Responsibilities
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Inspect damaged vehicles and prepare accurate repair estimates
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Write estimates using industry-standard software (CCC ONE, Mitchell, or Audatex)
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Communicate clearly with customers regarding repair processes, timelines, and costs
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Work directly with insurance companies to negotiate and finalize repair approvals
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Monitor repair progress and update estimates as needed (supplements)
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Coordinate with technicians to ensure proper repair procedures and parts usage
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Order parts and verify pricing/availability when required
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Maintain thorough and organized documentation of all estimates and communications
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Deliver exceptional customer service throughout the repair lifecycle
Requirements
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Previous experience as a collision repair estimator required
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I-CAR certification (or willingness to obtain)
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Experience working with DRP programs
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Strong customer service mindset
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Ability to thrive in a fast-paced, team-oriented environment
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Proficiency with estimating platforms (CCC ONE, Mitchell, Audatex)
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Strong understanding of collision repair processes and procedures
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Excellent negotiation and communication skills
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High attention to detail and accuracy
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Ability to manage multiple repairs and deadlines simultaneously