Job duties and responsibilities:
Ø Identifies and resolves basic and routine issues impacting payment
Ø Overcomes customer objections concerning payments and assists them in understanding their account terms
Ø Utilizes payment options and negotiates payment arrangements
Ø Follows prescribed escalation procedures
Ø Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
Ø Submits recommendations to write-off account balances
Ø Monitors and maintains assigned queue of customer accounts
Ø Keeping and improving customer relations
Ø Prepare & publish reports to senior management as required
Ø Carry out exceptional coordination with various departments to ensure great customer experience