RC781326 LM060: Global Service Agent (Open)LM060: Global Service AgentFull timeCarretera Estatal 200
Querétaro Tequisquiapan #200
Aeropuerto Intercontinental Querétaro
76295 Querétaro, QUE
MexicoInvolves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
General Job Description:
Under general supervision perform the following activities:
• Maintains control of heavy export cargo.
• Provides support to sales, customs, and ramp operations in their quest for the efficient movement and clearance of dangerous goods, freight, or other type of shipments.
• To identify systemic and recurring service issues through research and elevate them to the appropriate person for resolutionMonitors shipments, researches transit delays, and initiates actions to complete delivery; notifying customer of shipment status and actions taken to meet commitment should delays occur.
• Advises customers on the documents required and the correct completion of paperwork required for their shipments. Assists with scheduling/booking pickups.
• Acts as a liaison between sales, customer, brokers, shippers/recipients, origin station/ramp, regulatory agencies, FedEx companies, and others to ensure delivery of shipments.
• Visits designated accounts to improve customer satisfaction and works in conjunction with sales to maintain and generate additional revenue.
• Audits assigned international paperwork for correct completion
• Assists customers with obtaining estimates of duties and taxes
• Assists customers in the resolution of billing issues and in initiating requests for credits/refunds
• Advises customers on features of service for all FedEx express international services. Advises and assists customers on use of tools available through FedEx.com.
• Coordinates activities, which include assignments, to ensure customer problems are resolved and paperwork required for shipments is completed.
• May be required to perform other duties as assigned