As a Technical Account Manager (TAM), you will be part of AutoStore’s Technical Accounts team, responsible for the technical governance, advisory, and ongoing success of an assigned portfolio of AutoStore Partners and their End Customers. Acting as the primary technical account contact for your partners, you will help improve system performance, delivery quality, technical capability, and customer outcomes. The role focuses on partner performance, system uptime, proactive issue management, and the long-term success of deployed AutoStore systems.
Partner enablement is a core part of the role. You will work closely with partners and internal stakeholders to identify risks, monitor performance, resolve complex technical challenges, and drive continuous improvement across the Partner Network. Enablement activities include conducting technical review meetings, supporting partner training and certification programmes, sharing best practices, developing knowledge resources, analysing operational trends, guiding escalation management, improving installation and service quality, and helping partners adopt new products, features, and technical standards.
This position requires a strong technical background in industrial automation, including software, networking, mechanical, and electrical systems. Practical experience with installation, commissioning, and troubleshooting environments will enable you to provide effective technical guidance, support root-cause analysis, and assist partners in resolving technical issues across the AutoStore product portfolio.
While the role includes technical problem solving and occasional on-site support, its primary purpose is to provide technical leadership, governance, and enablement that helps partners consistently deliver high-quality AutoStore customer experiences. Partners remain responsible for system delivery and site execution, while the TAM provides expertise, guidance, oversight, and continuous improvement support.