Key Responsibilities
Partnership & Vendor Management
• Identify, onboard, and manage technology partners and system integrators.
• Negotiate and oversee contracts, and performance metrics to ensure alignment with business objectives.
Multi-Vendor Integration
• Lead integration projects involving multiple vendors, ensuring interoperability between platforms (e.g., ticketing, CDP & MAE, POS, eCommerce) while mitigating technical and contractual risks.
Project & Delivery Oversight
• Support end-to-end implementation of partnership-driven initiatives.
• Develop joint roadmaps, track milestones, budgets, and resources, ensuring on-time, within-scope, and within-budget delivery.
Stakeholder & Communication Bridge
• Act as the primary liaison between internal business units, IT teams, and external partners.
• Translate technical complexities into business language and vice versa.
Compliance & Risk Management
• Ensure all technology partnerships adhere to data privacy regulations (PDPO, PIPL, GDPR) and relevant compliance frameworks.
• Proactively identify and mitigate partnership risks.
Continuous Improvement
• Monitor partner performance and market trends. Drive innovation by recommending new technology partners or optimising existing collaborations.
• Perform any other duties from time to time as reasonably assigned by the Authority.