Multi-OpCo Coordination Oversee soft services operations across assigned OpCos with standardized delivery frameworks. Build strong relationships with OpCo leadership and coordinate cross-location initiatives for efficiency and best practice sharing.
Soft Services Management Manage housekeeping, pest control, landscaping, waste management, catering, security support, and reception services. Ensure compliance with SLAs, contractual obligations, and client requirements across all locations.
Vendor Management Manage vendor relationships, contracts, and performance across OpCos. Conduct performance reviews, negotiate pricing, and ensure compliance with health, safety, and regulatory standards.
Quality & Compliance Establish KPIs, conduct audits, and implement corrective actions. Monitor service standards and ensure regulatory compliance across all sites.
Budget Management Develop and manage soft services budgets, monitor expenditure, identify cost savings, and optimize resource allocation while maintaining quality.
Stakeholder Engagement Serve as primary contact for soft services matters. Address escalations, communicate performance updates, and maintain strong relationships with facility managers and clients.