We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 89,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Responsibilities
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Responsible for the day to day management, planning, coordination and operation of the Geochem Fire Assay department and sample Preparation.
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Responsible for planning, reviewing and monitoring of capital, revenue and expense budgeting.
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Maintain appropriate shift structures and shift rosters in order to address workload and throughput as per sectional capacity targets and client commitments.
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Maintain, monitor, procure and manage appropriate stock levels within budgetary constraints and workload requirements.
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Responsible for sample routing, formulating changes, improving work flow and maximum utilization of resources in the departments.
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Coordinate Method Development and Method Validation.
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Responsible for effective and appropriate use of equipment and facilities including breakdowns, maintenance, repairs and servicing according to internal schedules.
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Responsible for development, effective utilization and supervision of human resources within the department, including training, recruitment and disciplinary issues.
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Plan a production schedule for the jobs/projects in according with lab capability and client requirements.
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Implement and control the production schedule
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Review and adjust the schedule where needed
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Keeping abreast of new trends and current development in Analytical Science.
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Attending client meetings, liaising with clients when required.
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Assisting with results evaluation and validation.
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Ensuring that bowl weights are reported on a weekly basis to the Quality Manager by Sample prep supervisor.
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Determine, manage and drive initiatives in order to implement and monitor accreditation requirements as per SGS and ISO17025 requirements.
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Responsible for Health and Safety within the Geochem Fire Assay and sample prep departments.
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Ensuring that company policies are adhered to by all staff and communicating any changes of these policies to the staff.
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Complying and conforming to the QHSE policy of the company.
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Must be fully acquainted with the LIMS system.
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Must comply and conform to the Quality Management System (ISO17025 and SANAS).
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Adhere to all quality and safety requirements of the SGS management system.
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Perform any other reasonable tasks as assigned by direct line manager.
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Direct communication with clients daily on:
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Status updates on new and existing projects
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Re-negotiating timescales or schedules as necessary
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Requests for information about services offered
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RFQ’s and follow up on acceptance
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Prepare and maintain production reports
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Monitor and review the performance of staff and organize necessary interventions for improvement on production targets
Qualifications
Education
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Minimum BSC Chemistry or ND Analytical Chemistry
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Mathematics background would be an added advantage.
Experience
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Minimum 10 years’ experience in a commercial laboratory environment.
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Experience in client liaison and customer relationship management
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Strong knowledge of SLIM
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Previous analytical and technical laboratory experience an advantage
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Good knowledge of ISO17025 requirements
Competencies
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Good co- ordination and proven management skills.
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Advanced level of competency in MS Office Suite (Microsoft Word, Excel, PowerPoint, Outlook), to perform word processing, spreadsheet database tracking data and written client communications.
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Statistical evaluation techniques advantageous
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Ability to work well under pressure and tight timelines.
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Ability to prioritize activities and be flexible to adjust to a variety of situations.
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Ability to effectively coordinate with various departments and levels of staff.