Our customers include some of the world’s largest professional services firms, with thousands of users relying on Dayshape every day. As our North American customer base continues to grow, we’re expanding our US Support team and looking for an Application Support Engineer to support our enterprise customers across the United States.
You’ll work closely with customers and colleagues across Support, Engineering, Product, Customer Success, and Professional Services to resolve complex issues and help customers get the most value from Dayshape.
This role operates during US business hours. While you’ll collaborate closely with our growing US team, there is limited overlap with our UK Engineering teams, so you’ll need to be comfortable working independently and taking ownership of issues from investigation through to resolution.
Our customers provide first-line support internally, meaning the issues that reach us are often complex, business-critical, or technically challenging. That’s where you’ll make the difference.
Why this role is different
Support at Dayshape isn’t a traditional help desk role. You’ll be a product expert, technical investigator, customer advocate, and problem solver all in one. From supporting global enterprise customers and managing releases to influencing product decisions, adopting AI-driven ways of working, and improving how we operate, you’ll have real ownership and visibility across the business.
If you want to move beyond ticket handling and become a trusted partner to customers and colleagues alike, this is the role for you