Be the Single-Threaded Owner (STO) for multiple squads: their engineers and tech leads report to you, and you work alongside product, architecture, and delivery peers. Hire strong engineers, develop them through coaching and clear feedback, and manage performance directly. Own the org design, headcount planning, and engineering culture for your group, building a team that raises its own bar rather than depending on you.
Own end-to-end delivery for your team. Turn the product roadmap into sequenced, predictable delivery, shaping prioritisation with product and working with team leads on sprint planning and release gates. Own the cross-squads’ dependencies that determine whether the platform ships on time, keep delivery health visible through metrics, and balance velocity against reliability and technical debt.
Stay technically credible and set the engineering quality bar across your squads. You are accountable for making sure the right cross-cutting decisions get made and driven to closure, such as build, buy, or open source, and the product SLAs your teams commit to. Keep design and code review rigorous, champion AI-assisted development so your teams ship faster without lowering the design, review, or security bar, and unblock the hard problems that stall delivery.
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Operational Excellence & Governance
Own the reliability and security of the services your squads run in production. Act as the escalation point above the operations centre, accountable for L3 incident resolution, SLA-breach response, and post-mortems that convert into runbook and prevention work. Set the standards for SLOs, on-call, and change management, backed by the observability platform your team owns. Govern how AI-generated code and agentic workloads reach production, extend Firmus’ existing SOC 2 Type 2 and ISO 27001 controls as the platform scales into new data centres, and own the cost efficiency of what your team operate, balancing reliability, performance, and speed against infrastructure spend.
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Stakeholder & Customer Communication
Represent your team to engineering leadership and the CTO, clear about progress, risk, and the decisions you need. Own the engineering side of the customer relationship: lead customer technical briefings, and represent engineering directly when escalations turn on delivery, reliability, or architecture. Align with product, who own the roadmap and customer outcomes, with the architects on technical direction, and with delivery and operations so the platform ships and runs as one system, not a set of parts.