• Continuously maintain and manage development backlogs for Sales Enablement, Field Operations, Marketing, and Accounting — keeping each backlog accurate, prioritized, and ready for sprint planning.
• Translate business needs and wants into clearly defined, developer-ready requirements — including user stories, acceptance criteria, process flows, and edge cases.
• Groom and size backlog items regularly, facilitating the essential ceremonies of Agile Scrum methodology: sprint planning, daily standups, sprint review, and retrospectives.
• Help the development team — consisting of internal and external software developers — decompose requirements into actionable tasks while keeping the end result tightly aligned with business intent.
• Create comprehensive test plans to ensure seamless integration of new features and enhancements across systems; own UAT coordination with business stakeholders.
• Assist with planning and executing software rollouts to large audiences of franchisees and internal users, including training materials, communication plans, and adoption tracking.
• Become intimately familiar with the City Wide model, franchise operations, and business processes across Sales, Marketing, Field Operations, and Accounting
• Expand the collaborative and trusting relationships of the Technology team with all departments — ensuring business stakeholders feel heard and the technology team has the clarity it needs to build the right things.
• Conduct interviews, workshops, and process analysis sessions with business owners to surface requirements, identify gaps, and build business cases for new projects.
• Document workflows, system integrations, and product decisions to maintain institutional knowledge and support onboarding.
• Monitor adoption and usage of deployed features; gather feedback and translate it into backlog improvements.
• Performs other duties as assigned by management.