What you’ll do:
● Telephonic screening, brief intervention, and referral of members to a trauma specialty
treatment provider.
● Apply active listening, psychoeducation, and motivational interviewing skills to understand
each member’s needs and provide support as they set goals.
● Utilize Judith Herman’s phase based trauma treatment model to provide stabilization
support to members in their process of engaging in care.
● Utilize motivational interviewing to assist members in engaging in care.
● Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring
Health provider.
● Provide consultation regarding mental health concerns and family/relationship issues, as
appropriate to member needs.
● As necessary, provide in-the-moment support and safety planning for members with
safety, risks or crisis.
● Utilize written communication skills to interact with members and providers through email.
● Document information, maintain accurate records, perform follow-ups, and track progress
within several systems, including an EHR within required timeframes.
● Identify and problem-solve issues that serve as a barrier or disruption to care.
● Interact with multi-disciplinary teams such as care support, provider operations, and
benefits/billing to ensure a smooth member experience.
● Assisting other specialty care teams (SUD, Mood and Anxiety, and Eating Disorders), as
needed.
● Participate in staff meetings, case consultations, and trainings.
● Follow Spring Health policies and maintain all confidentiality, compliance, and ethical
standards.
What success looks like:
● Maintain high member satisfaction, as measured by survey responses
● Retain members throughout their course of care by maintaining consistent outreach and
contact, as appropriate
● Triage and enroll members into appropriate LOC, based on presenting problems and goals
● Outreach members via phone and email to schedule triages