Knowledge, Skills and Abilities / Competencies:
Knowledge of: office practices and procedures to organize and maintain the office; Microsoft Office platform; Enterprise Justice; accurate data collection and entry practice; the mission and responsibilities of the NC Guardian ad Litem Program; federal child welfare law and practice; NC General Statutes and Chapter 7B (child abuse, neglect and dependency law); court practice, processes and responsibilities; NC Administrative Office of the Courts policies and procedures, NCGAL policies and procedures, and other general governing policies as to how work is to be performed; supervision techniques and practices; adolescent development and behavior; family dynamics; trauma-informed practices; effective public speaking, including testifying in court; excellent verbal and written communication skills; and acknowledge of community resources.
Skills in: leading, coaching, and motivating guardians ad litem or staff; organizing and assigning tasks; analyzing and resolving issues; interviewing; expressing ideas clearly in written and verbal form; managing crisis situations calmly; establishing and maintaining effective working relationships with attorneys, judicial officials, local agencies, media and the general public which will encourage positive outcomes for the child clients the NCGAL Program represents. Demonstrated success with developing positive and purposeful relationships with agencies, people, and clients for positive outcomes.
Ability to: supervise guardians ad litem and evaluate their performance; provide guidance to guardians ad litem in writing investigation plans, reports to the court, and make recommendations to the court in the best interest of children; provide creative leadership in recruiting, supervising, and maintaining guardians ad litem; speak effectively in public; clearly express ideas orally and in writing, establish and maintain effective working relationships with others.