Program and Governance Leadership
· Own the implementation strategy and execution plan, including milestones, deliverables, risks, decisions, dependencies, budget, resources, and measurable business outcomes.
· Run Orion’s tollgate governance model and enforce entry and exit criteria.
· Lead tollgate reviews, steering committees, and evidence-based go/no-go decisions; bring forward decisions requiring executive authority with a recommended course of action.
· Maintain a current, decision-ready record of risks, issues, decisions, actions, approvals, owners, due dates, and implementation evidence.
· Direct and align OpCo leaders, functional teams, technical resources, vendors, and contractors to deliver the approved implementation outcomes.
· Identify risks and delivery barriers early, determine root cause, implement corrective action, and drive recovery plans until readiness and performance return to plan.
· Own the quality of tollgate evidence and ensure approvals reflect demonstrated operational readiness—not administrative completion.
System Configuration and Change Control
· Configure the ERP according to Orion’s approved global framework and design standards.
· Own the translation of business requirements into complete, accurate, and testable system configurations.
· Distinguish between Orion standards, OpCo-specific inputs, and requests requiring deviation approval.
· Maintain configuration workbooks, requirements, decisions, test evidence, and approvals.
· Control all configuration changes from request and impact assessment through approval, implementation, testing, and validated closure.
· Assess each change for operational, financial, integration, security, and control impacts.
· Secure required approvals and verify readiness before introducing changes into test or production environments.
· Maintain version control and a complete audit trail of approved, rejected, deferred, and implemented changes.
· Identify, prioritize, and implement opportunities to standardize or automate configuration within the approved Orion framework.
Testing and Data Validation
· Develop test plans, scripts, expected results, completion criteria, and supporting documentation.
· Personally test system configuration and critical business processes.
· Lead functional, integration, end-to-end, security, user acceptance, regression, and cutover testing.
· Validate complete transaction lifecycles across order-to-cash, procure-to-pay, payroll, project accounting, service, WIP, and financial close.
· Confirm the system produces accurate calculations, accounting entries, approvals, and reports.
· Own defect resolution: establish priority and accountability, drive root-cause correction, retest the solution, and secure business validation before closure.
· Direct data owners and migration resources through complete validation of converted data, resolving reconciliation gaps before approval.
· Reconcile migrated data to legacy systems, job-cost reports, WIP schedules, subledgers, trial balances, and the general ledger.
· Validate customers, vendors, employees, projects, contracts, open receivables, payables, purchase orders, commitments, and other in-scope transactions.
· Own readiness for formal business approval and do not advance to go-live until testing, data validation, and material defects meet approved acceptance criteria.
Financial and Operational Continuity
· Establish baseline financial and operational metrics before go-live.
· Build continuity controls, thresholds, contingency plans, decision rights, and predefined response actions into each implementation.
· Monitor revenue, billing, cash collection, purchasing, payroll, job costing, WIP, project margins, service activity, and financial close.
· Compare post-go-live activity to historical performance, forecasts, and expected transaction volumes.
· Investigate material variances, determine root cause across configuration, data, integrations, processes, training, adoption, or business conditions, and drive corrective action through verified resolution.
· Immediately take ownership of risks to revenue, cash, payroll, customer service, or financial reporting; contain the impact, assign and drive corrective actions, engage the required decision-makers, and verify resolution.
· Own the recommendation to go live and exit hypercare, supported by evidence that critical processes operate accurately, material issues are resolved, and the business can sustain performance without implementation-team dependency.
Training, Adoption, and Business Performance
· Deliver role-based training for key users, managers, and end users on the Orion standard design
· Create process documentation, standard operating procedures, and user guides when needed.
· Confirm users can perform critical transactions before go-live.
· Lead hands-on support, coaching, triage, and problem resolution during go-live and stabilization, ensuring every critical issue has an owner, resolution plan, due date, and verified outcome.
· Monitor system usage, support trends, process compliance, and business results.
· Identify the root cause of adoption gaps, manual workarounds, and underused functionality; implement corrective actions and confirm sustained adoption.
· Hold OpCos and implementation teams accountable for using the technology to improve billing, cash flow, project margins, service productivity, purchasing controls, payroll accuracy, reporting, and close performance.
· Own stabilization through completion and transition the OpCo to a sustainable support model with clear accountability, documentation, performance measures, and no unresolved critical issues.