As a Customer Value Partner at Hawk, you own the customer relationship from first scoping through implementation and into ongoing growth: one name, one accountable owner, no handoffs between a CSM, an Engagement Manager, and a PM along the way. You run delivery according to Hawk’s best practices and methodology, and you’re judged on whether the customer hits the outcomes we promised. At the core of the role is understanding what value actually means for each customer, in their own numbers, against their own objectives, and then building it, not reporting on it after the fact. You’re not a project manager who bends to every customer’s internal governance model. You’re the person who proves the value Hawk delivers, then converts that proof into retained and expanded revenue.