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Get Five Star

Bilingual Outbound Enrollment Agent

LocationSioux Falls, South Dakota
Work moderemote
Typefull-time
DepartmentCustomer Service
Company size51–200 people
First seen3d ago
Last seen3d ago
About the role
Five Star Solutions is seeking Bilingual Outbound Enrollment Agents for English and Spanish to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales**, scripted outbound position** focused on helping members understand and enroll in available health programs.
This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.
This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Responsibilities
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Make outbound calls to eligible health-plan members using an automated dialing system.
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Follow established scripts and enrollment procedures accurately.
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Engage members in professional, friendly, and conversational discussions.
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Explain program benefits and enrollment opportunities clearly.
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Address common questions and objections while keeping the conversation focused on enrollment.
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Navigate Salesforce CRM and other required systems while speaking with members.
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Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
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Document call outcomes and enrollment activity accurately.
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Meet established quality, productivity, and enrollment goals.
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Protect member information and follow all required privacy and compliance procedures.
Qualifications
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Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
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Strong verbal communication and active listening skills.
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Comfortable following a structured script while maintaining a natural conversation.
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Ability to confidently handle questions, hesitation, and objections.
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Professional, patient, and empathetic communication style.
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Comfortable working with CRM systems and multiple computer applications.
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Strong attention to detail and accurate documentation skills.
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Ability to work independently in a remote environment.
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Reliable attendance and a strong commitment to meeting performance expectations.
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Must be able to Speak, Read, & Write fluently in English & Spanish
Legal
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
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