Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
About the Role
We’re looking for a Director of Payment Operations to own end-to-end payment execution and formalize how Papaya runs payments for both B2B and B2C - building the operations engine each flow needs to scale reliably.
Key Responsibilities
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Own end-to-end payment execution.
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Streamline payment operations engine for B2B and B2C.
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Build key KPIs, reporting, processes, controls, and tooling to support payment operations at scale in the AI era.
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Collaborate cross-departmentally with teams such as GTM, Product, Finance, and others.
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Own payment SLAs; act as escalation point for delays and complex payment issues.
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Drive real-time visibility into payment status, funding health, and failure rates.
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Drive AI transformation of the department.
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Build and lead a high-performing global payment ops team.
Requirements
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10+ years in payment operations, managing execution at scale.
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Direct experience with both B2B and B2C payment flows.
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Track record building/formalizing payment ops function.
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Cross-functional experience with treasury, banking, product, engineering, compliance.
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Strong grasp of payment rails, cross-border/FX, and payments regulation.
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Data-driven; AI/automation mindset.
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Strong executive communication skills.
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Fintech / global payroll / EOR-AOR background a plus.