Reporting directly to the IT Program Director, this role serves as operational support for leadership. The individual will be responsible for maintaining a cohesive, cross-functional overview of the ERP/EPM transformation program (SAP ECC / BFC / Anaplan to Oracle Fusion Cloud), including work progress, capacity, key metrics, and defects. The role involves aggregating, verifying, and translating data provided by Scrum Masters and Stream Leads into decision-making materials for governance bodies.
Scope of Duties:
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Ongoing progress tracking: Consolidating statuses across various streams (milestones, deliverables, dependencies), maintaining the program schedule and resource workload plan, and flagging variances.
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Capacity planning: Building and maintaining the capacity plan: forecasted workload per stream, availability of IT teams, business units, and the integrator, as well as anticipating peak operational periods (testing, cutover). Monitoring actual utilization against the plan.
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KPIs and reporting: Defining and evolving executive metrics, preparing dashboards, and creating materials for status committees and governance boards.
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Defect management: Maintaining a consolidated view of defects in JIRA: triage, prioritization, assignment to streams, and monitoring metrics (volume, severity, age of tickets) along with phase exit criteria.
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Risks and alerts: Maintaining the program risk register, formalizing action plans, and monitoring their execution.
Requirements:
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Proven experience in the operational delivery of IT programs or in a PMO role, preferably within the ERP domain (Oracle Fusion Cloud is a strong plus).
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Strong understanding of ERP testing cycles (SIT, UAT, cutover testing) and experience in coordinating testing campaigns across multi-team environments: consolidating progress, monitoring execution and efficacy metrics, and tracking phase exit criteria.
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Hands-on experience in building and managing capacity/workload plans.
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Proven ability to define KPIs, build reports, and prepare presentation decks for governance meetings.
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Advanced proficiency in JIRA and Microsoft Excel; working knowledge of Power BI is highly desirable.
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Strong risk management capabilities, excellent analytical and synthesis skills, and high autonomy.