Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
Role Overview
Our client operates a large-scale enterprise communications environment supporting business-critical collaboration, telephony, and video-conferencing services.
We are looking for an experienced Cisco Collaboration & Video Conferencing Engineer with strong hands-on expertise across Cisco video conferencing, endpoints, telephony, SIP/H.323, and collaboration infrastructure. The role combines Level 2 operational support, troubleshooting, project participation, infrastructure health monitoring, vendor escalation, and local team coordination.
Benefits
CONTRACT: short-term contract (up to 1 year)
LOCATIONS: On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom
Hiring process
PROCESS: intro call + 2-step client interview process
Responsibilities
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Resolve Level 2 incidents across Cisco telephony and video-conferencing environments.
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Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications.
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Support Cisco CMS, Expressway, B2B, and Mobile & Remote Access (MRA) environments.
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Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series.
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Monitor infrastructure health and proactively identify operational issues.
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Participate in telephony and video-conferencing projects and upgrades.
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Respond to customer escalations and coordinate complex issue resolution.
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Escalate technical issues to vendors and Level 3 support when required.
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Support operations teams on an ad hoc basis.
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Coordinate the local team and promote knowledge sharing across the function.
Requirements
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Advanced hands-on experience with Cisco video conferencing, including CMS, Expressway, B2B, and MRA.
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Strong experience with Cisco video endpoints across Room, SX, Personal, EQ, Webex, or Board series.
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Advanced knowledge of Cisco telephony, including CUCM, Unity Connection, Jabber, and related components.
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Strong knowledge of SIP and H.323, collaboration security, and system administration.
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Understanding of video codecs, encryption, certificates, and licensing models.
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Experience with conferencing-room peripherals such as room navigators, displays, and Barco solutions.
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Working knowledge of VMware.
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CCNP Voice or comparable Cisco collaboration expertise.