Sales Order Entry & Processing
• Enter customer sales orders into the system with a low error rate and strong attention
• Process incoming online orders, ensuring accurate order information and timely
processing. Process verbal orders via incoming phone calls.
• Review orders for completeness, accuracy, and compliance with internal policies.
• Communicate with internal teams or customers if order information is missing or
Service Order Entry & Processing
• Create and process service orders, ensuring all required documentation and customer
information is correctly captured.
• Provide customers with status updates on service orders upon request.
• Send proforma invoices to customers who are required to prepay before order
• Ensure billing accuracy and resolve discrepancies with customers or internal teams.
• Follow up with internal teams or customers as needed to confirm payment status and
• Respond to customer inquiries regarding sales order and service order status and
• Provide clear, professional communication through email, phone, and internal
• Assist customers with order-related issues and escalate complex cases to the Admin
• Work closely with other Admin Specialists to manage daily workload and maintain
• Coordinate with Sales, Production, Service, Shipping and Finance teams to ensure
• Participate in team meetings and contribute to process improvement discussions.
• Provide guidance and support to international offices on:
○ System or process questions