Essential Duties - What You’ll Own
How the AI behaves in the real world. You’ll sit with the people who actually answer the phones, learn their workflows, and turn what you hear into working agent behavior — conversation flows, decision logic, escalation rules, edge case handling. Not a spec you hand to someone else. You’ll build it, in our platform, with prompts, tools, and guardrails.
Practice go-lives, start to finish. Our practices go live in about three weeks: platform setup, EHR integration, AI configuration, staff training. You’re the single owner of what the agent does across that window — scoping what’s in and out, making the calls when something doesn’t fit the standard path, and making sure the practice’s first week live is a good one.
Quality, measured honestly. You’ll listen to real calls. A lot of them. You’ll build evals that catch failures before a practice does, read the transcripts where the agent got it wrong, and close the loop. When you find a failure mode our platform can’t handle yet, you’ll write the requirement and work it through with engineering.
Depth in healthcare’s messiest systems. We integrate with 85+ EHRs — athenahealth, eClinicalWorks, Epic, AdvancedMD, ModMed, and a long tail after that. Scheduling logic, patient context, and refill data all come from somewhere, and that somewhere is rarely tidy. You’ll scope those integration requirements alongside our engineering team and design agent behavior that holds up when the data doesn’t cooperate.
Patterns that outlive you. The first time we solve a workflow, it’s a project. By the fifth time, it should be a template. You’ll notice when something’s ready to graduate from custom work to repeatable setup, write it down, hand it to the implementation team, and move on to the next unsolved thing.