WHAT YOU’LL BRING TO ALCON:
· Good understanding of HR operations, basic knowledge of multiple labor legislation systems - previous experience in working with French market
· Fluency in English and SPANISH
· Experience in using Service Center technologies (e.g. ticket management, knowledge management, chat, email, document management, etc.)
· Strong collaborative partnership skills to ensure the effective resolution of inquiries
· Ability to work effectively in an environment subject to changing priorities and short deadlines
· Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems; expected to work independently with minimum guidelines and supervision
· Able to define problems, present options and proactively propose solutions that may help to prevent problems in the future. Applies critical thinking to information received from various sources (people management programs, systems and tools)
· Planning, organization, problem solving, and decision-making abilities
· Can be trusted to maintain confidential information
· Process-orientation and process improvement mindset; actively committed to continuous improvement
· Good Communication and Customer Service orientation; sense of ownership
· Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported
· HR Information System experience required (at least 1 year in Workday)
· Intermediate level skills in Microsoft Office Suite
· Experience working in an HR Shared Services environment
· Excellent communication skills
· Strong team player with a passion for working in a global HR environment