• Answer incoming patient phone calls via the practice’s VoIP line (QUO/OpenPhone), including medication refill requests, scheduling questions, and general patient inquiries
• Relay medication refill requests to the client for her personal review and sign-off — the VA does not send refills directly
• Monitor and manage the practice email inbox, including incoming faxes (medical records) and new patient inquiries submitted through the website
• Let prospective new patients know the practice has a temporary waitlist and is not currently scheduling new patient appointments
• Assist existing patients with questions about upcoming scheduled visits (the practice sees patients approximately one week per month from October through December)
• Communicate directly with the client as needed via WhatsApp, iMessage, or Zoom
• Help document and maintain SOPs during the practice’s transition to a cash-based model, laying the groundwork for a smoother handoff when an in-person MA is hired again