Essential Responsibilities and Tasks:
Create and Maintain Customer Masters
Complete Fraud Checklist & attach to Customer Account
Update Customer specific price (CSP)
Dedicate the first 2 hours of the day for order entry
Review ASANA cards and provide update within the card. Initiate cards as required.
Review open order report (VA05 & VA06)
Review order shipment status ZVL10U and push through DNs as required
Follow up on new product code set up
Attach all documentation to orders for transparency
Review credit blocks and product allocation blocks for release
Review VF04 to release order blocks on a daily basis
Review VFX3 to resolve and release invoices on a daily basis (Freight, low margin, high margin)
Review V.23 to release all blocked orders
Use MMBE and Production scheduler for inventory availability
Communicate Customer follow ups daily
EDI – review B2B Monitor and reconcile
Upload customer portal invoices daily
Execute timely invoice adjustments
Process credit card payments, as required
Update CSR KPI’s daily on spreadsheet
Treat every Friday as month end
Commitment to 4 Hour Response time with internal / external parties. (This does not mean bring the full resolution but the minimum is to acknowledge the request and let the party know you are working on it).
Maintain a broad knowledge of product availability (i.e. packaging, lead times, inventory)
Arrange collection of empty containers on behalf of the customer
Work with GM/AM for Return Authorizations and coordinate with customer
Complete administrative tasks and special projects as assigned
Consignment inventory reconciliation
Order customer branded labels for warehouses
Monitor customer telemetry to determine order entry
Collect End User Declarations (EUD’s) and submit to Regulatory
Process Customer Complaints in SalesForce 2.0
Answer after hours customer calls, as assigned (on call schedule / cellular phone)
Effectively Manage Email Inboxes
Monitor email for orders and enter any orders outstanding from the previous day. (All orders need to be entered within 24 hours of receipt)
File emails that have been dealt with. Do not keep inbox overflowing so that you cannot organize your day.
Actively monitor Group inbox
Identify and train a Backup/Buddy System, in collaboration with your Manager
Effective hand off tasks during absences, communication and outstanding actions.
Ensure your back up is fully trained and capable to handle your workload in your absence.
Ensure safety is the first priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local policies
Follow processes to prevent misloads, our goal is Zero Misloads
Record Near Miss reports in Brenntag Operations Outreach (BOO)
Attend and complete safety training, participate in Mock drills, as required (example: Fire drill, mock recall, etc.)