Build and Own the Program
· Create and operationalize Blackbaud’s U.S. unclaimed property and escheatment program from the ground up.
· Establish the program governance model, property-type inventory, state compliance calendar, risk assessment, roles and responsibilities, approval framework, and escalation paths.
· Develop policies, standard operating procedures, process maps, decision documentation, work instructions, and evidence-retention standards.
· Serve as the primary operational owner and internal subject matter expert for holder-side unclaimed property compliance.
Compliance, Due Diligence, and Reporting
· Own the end-to-end compliance cycle for applicable U.S. states, legal entities, and property types.
· Interpret and maintain state-specific requirements, including dormancy periods, due diligence thresholds, owner outreach, reporting formats, filing deadlines, and remittance requirements.
· Prepare, review, and submit accurate and timely state reports and payments through applicable portals or third-party filing tools.
· Monitor regulatory changes, assess operational impacts, and coordinate required updates to processes and controls.
· Coordinate owner outreach and due diligence efforts to return funds to rightful owners whenever possible.
Research, Reconciliation, and Root-Cause Reduction
· Identify and investigate potentially escheatable property, including customer credit balances, unapplied cash, unidentified remittances, refunds, vendor payments, payroll items, and other dormant obligations.
· Analyze large datasets from ERP, billing, CRM, banking, payroll, and related systems to determine ownership, jurisdiction, dormancy, and appropriate disposition.
· Reconcile unclaimed property populations and filings to general ledger balances, subledgers, bank activity, and supporting schedules.
· Partner with operational teams to resolve aged balances and address root causes such as duplicate payments, application issues, billing errors, and incomplete owner information before property becomes reportable.
Controls, Audit Readiness, and Risk Management
· Design, document, and execute preventive and detective controls supporting complete, accurate, and timely compliance.
· Maintain audit-ready support for research conclusions, due diligence, approvals, filings, remittances, reconciliations, and exceptions.
· Lead operational support for internal audits, state examinations, voluntary disclosure efforts, regulatory inquiries, and remediation activities.
· Identify compliance gaps and emerging risks, recommend practical solutions, and communicate issues clearly to leadership and cross-functional stakeholders.
Automation, Reporting, and Continuous Improvement
· Develop dashboards, compliance trackers, aging views, key risk indicators, and performance metrics that provide visibility to program health.
· Use Excel and available analytics, automation, and AI capabilities to reduce manual effort, strengthen data quality, and improve repeatability.
· Partner with Financial Systems and process owners on system enhancements, data requirements, testing, and future-state process design.
· Create a scalable operating model that can support additional property types, legal entities, jurisdictions, and future team growth.
Cross-Functional Leadership
· Build strong working relationships across Order-to-Cash, Accounting, Treasury, Payroll, Tax, Legal, Financial Systems, Internal Audit, and other business teams.
· Provide practical guidance and training to stakeholders on unclaimed property requirements, responsibilities, and prevention opportunities.
· Influence outcomes without direct authority and drive decisions through clear analysis, documented requirements, and effective stakeholder communication.