We reinvent how trading and investing work by creating exceptional products people love.
Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €50 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.
The role
We’re looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service.
Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.
What you need to have
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Proficiency in English (C1 or above)
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Customer-orientated approach
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Good time management and multitasking skills
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Willingness to learn and develop
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Adaptiveness to a rapidly changing environment
Bonus points
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Previous experience in customer service
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Understanding of the stock market and the fintech industry
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Fluency in another language
What you’ll do
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Communicate with clients in English/Bulgarian
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Deal with incoming inquiries via chat and email
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Help clients get acquainted with our app
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Troubleshoot account-related issues
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Channel client’s feedback
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Working on a 24/7 schedule, organized in shifts
What we offer
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Comprehensive training program to adapt to the insights of the business
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Upskill trainings throughout your career
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Full appreciation of your talent and ideas
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Generous remuneration package
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Excellent social benefits, including 25 days off, a sports card and private health insurance
Bring your ambition to Europe’s fastest-growing mobile broker!