Quality performance ( CPM, RFT, NCN)
• Initiate and implement improvements on complaint reduction programs
• Responsible for zero repeatable NCN’s
• Lead /participate in continuous improvement initiatives against Quality KPI’s (consumer, trade and/or customer complaints, Right First Time (RFT) and specification critical to quality product and process parameters). With focus on CPM
• Lead corrective and preventive actions (CAPA) arising from different sources, such as
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Consumer and customer complaints
• Verify implementation of actions including lessons learned from other manufacturing plants. Drive horizontal expansion of improvement ideas in the plant across lines and embed in OPLs or standards
• Improve/automate/digitize as needed, the Quality Control Management System (QCMS) to manage product quality and conformance in accordance with JDE guidelines and product specifications.
• Embed the use of problem-solving and progressive quality tools including root cause analysis (RCA), Kaizen, FMEA by providing training and evaluation of application
Quality inspection (process and product control):
• Define control plan bases on CTQ parameters and implement improvements. Translate control to CtP parameters
• Implement Statistical Process Control where appropriate to improve compliance to specification measured by capability indices for critical to quality product and process parameters
• Assure Quality by testing all relevant properties of raw and packaging materials, processes, semi-finished and finished products in accordance with JDE guidelines, ISO standards, HACCP system, relevant legal requirements and by continuous improvement of quality and process in collaboration with production.
Quality systems/Vendor management
• Ensure Food Safety of all manufactured products by implementing the relevant JDE and legal /certification requirements (e.g. HACCP and FSSC 22000) and by continuous verification of the compliance and effectiveness of installed systems. Including other certifications (RA, HALAL etc.)
• Check compliance to standards by regular GMP, HACCP and internal quality systems audits
• Liaise effectively with external vendors as part of vendor management program with a focus on reducing vendor non-conformities which may impact manufacturing efficiency and waste
• Support JDE internal and vendor management program as qualified auditor
• Provide expertise and timely support to all functions with regard to Quality, Product Safety and technical issues arising in Operations during day-to-day business.
• Work closely with AM, M&E, IM, Fund pillars to align and develop requirements with focus on reduction of quality and food safety-related losses. Implement and maintain system to manage identified quality conditions.
• Support Manufacturing Operating System (MOS) activities to deliver Food Safety/Quality Culture engagement and ongoing improvements
• Communicate performance of quality KPIs and loss analysis for the section and one point lessons including relevant learnings from other manufacturing plants (e.g. quality incidents)
• Participate in plant initiatives representing quality function to assure quality risk assessment and mitigation plans are considered to guarantee a successful start-up and transfer to operations. As part of the team manage the verification of quality KPIs for the project.