Key Responsibilities
• Support the performance of in-market supply chain nodes for assigned lanes or sites, from material pickup to end-customer delivery.
• Execute day-to-day order processing, shipment tracking, and coordination with 3PL/LSP partners, managing storage, inventory, packaging, labeling, distribution, and transportation activities and related records across all modalities (Clinical, Cell Therapy and Bio/Pharma).
• Support LSP operations for assigned lanes or nodes across the product life cycle; support the review of operations manuals, SOPs, and GDP requirements.
• Support internal SLAs and help maintain goods flow across assigned lanes or nodes.
• Manage purchase orders, accruals, and LSP invoice audits, and help resolve cost variations.
• Resolve routine distribution issues and escalate complex matters to the Manager or Associate Director; develop solutions and support corrective and preventive actions.
• Manage redeployments, destructions, returns and recalls in alignment with SOPs; support reverse logistics and complaint handling activities.
• Ensure adherence to GMP & GDP & Internal / External Controls in day-to-day tasks; support GDP activities as defined in relevant procedures.
• Perform import and export activities to ensure timely border crossings in compliance with trade regulations.
• Monitor internal SLAs and shipment/transaction metrics, communicating updates to stakeholders and resolving issues to ensure effective execution.
• Maintain lane mappings to ensure correct pickup, receipt, dispatch, and delivery lead times.
• Liaise with other GLS departments to support implementation of GLS directives and models; support network changes for supply chain nodes, country expansions, and product changes.
• Identify opportunities for work automation and simplification, and support their implementation.
• Maintain GDP documentation and standard operating procedures, supporting audit and inspection readiness; issue and update knowledge repositories.
• Support onboarding and mentoring of junior Specialists/Analysts as needed; train team members and learn others’ activities to provide coverage during absences.
• Perform transactions in relevant IT systems in a correct, complete, and timely manner.
• Report and escalate topics to the appropriate levels in a timely manner.
• Provide data and reporting support for distribution KPIs and operational metrics.