As the Head of Technical Solutions, you will build and lead Braintrust’s post-sales function from the ground up — spanning Professional Services, Technical Account Management, and Technical Enablement. You will be responsible for building and scaling a high-performing team dedicated to seamless customer onboarding, driving product adoption, and securing renewals. You will operate with a business mindset, ensuring the technical solutions function is cost-neutral or profitable while maintaining a laser focus on Gross Revenue Retention (GRR) and Net Dollar Retention (NDR) as your primary success metrics.
You will play a critical “player/coach” role, balancing high-impact hands-on field work with the strategic responsibility of defining the post-sales program. In the early stages, you will personally scope engagements, write SOWs, and lead delivery for our most important customers. As the function scales, you will transition into coaching your team while establishing the long-term pricing, packaging, and repeatable playbooks that define how customers experience Braintrust in complex, production environments.
You’ll partner closely with GTM, Customer Experience, and Engineering to ensure customers are getting value quickly and renewing and expanding over time, and to feed insights back into how we improve the product and go-to-market motion.