E-Commerce Marketplace Operations & Data Coordinator
LocationPhilippines
Work moderemote
Typefull-time
DepartmentVirtual Assistant / Full - Time, Operations
Company size51+ people
First seen5mo ago
Last seen2d ago
About the company
Company Overview
We are a U.S.-basedconsumer products company selling through major online marketplaces and national retailers. Our business operates across multiple e-commerce platforms, internal systems, and logistics partners, requiring strong coordination, data accuracy, and operational follow-through.
About the role
We are seeking a true remote team member who can operate as an extension of our internal marketplace operations team.
Role Overview
This role supports the day-to-day operations of our e-commerce marketplace ecosystem, ensuring product data accuracy, campaign execution, order flow, and internal follow-ups across systems.
This is not a customer-facing role, but it is internally front-facing. The ideal candidate is proactive, analytical, detail-oriented, and comfortable communicating across cross-functional teams to identify issues, follow through, and drive resolution.
The role reports directly to the Marketplace Operations Lead and is expected to grow in responsibility over time.
Key Responsibilities
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Marketplace & Product Operations
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Manage and maintain product item creation using Excel-based data feeds
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Upload, update, and troubleshoot product data attributes across marketplace platforms
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Monitor and resolve rejected listings, feed errors, and taxonomy changes
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Perform routine product scrubs to ensure data accuracy and system alignment
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Campaign & Sponsored Product Support
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Support setup and monitoring of sponsored product and brand campaigns
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Pull reporting data from campaign platforms and summarize results
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Track budgets and ensure campaigns are properly configured and running
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Order Flow & Issue Resolution
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Monitor order flow to ensure orders move correctly from marketplace to warehouse
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Identify stalled, delayed, or unshipped orders
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Proactively follow up with internal teams to resolve fulfillment issues
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Ensure resolution is confirmed, not just initiated
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Internal Communication & Follow-Through
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Coordinate daily with logistics, operations, and internal teams
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Follow up persistently on unresolved issues until completion
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Escalate risks that may impact retailer scorecards or performance metrics
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Maintain operational momentum and accountability
Reporting & Data Support
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Pull reports using Excel (including pivot tables where needed)
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Maintain operational trackers and performance summaries
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Support leadership with clean, accurate data visibility
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Systems & Tools
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Excel (required – strong fundamentals, comfort with reports and pivots)
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Marketplace feed platforms (training provided)
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Retailer portals and internal systems (training provided)
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Canva (nice to have, not required)
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Prior experience with specific platforms is not required. Training and documentation will be provided. Comfort working in data-heavy environments is essential.